FairSpin Privacy Policy

At FairSpin Online Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect the information you share with us when you register, log in, deposit, withdraw, or otherwise interact with FairSpin Casino. By creating an account and using our platform, you agree to the practices described below.

Who We Are

FairSpin is operated by Techcore Holding B.V., a company registered and established under the laws of Curaçao, with registration number 151612 and registered address at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We hold a license issued by the Curaçao Gaming Authority (CGA) under License Number OGL/2024/222/0540. Payment processing on our platform is managed by Fabeltra Ltd, a company incorporated under the laws of Cyprus with registration number 399178, registered at Boumpoulinas, 1-3 Bouboulina building, 4th floor, flat/office 42, 1060, Nicosia, Cyprus. Where we refer to "we," "our," or "us" throughout this document, we mean Techcore Holding B.V. and its authorized payment partner acting on our behalf.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. When you register for a Fair Spin account, we ask for basic identification details such as your name, date of birth, email address, phone number, and country of residence. We also collect financial information necessary to process deposits and withdrawals, including payment method details and, where required by law, copies of identification documents for verification purposes.

• We collect registration data such as your name, email, and date of birth when you sign up for FairSpin login credentials.
• We gather transaction data related to deposits, withdrawals, and your use of any FairSpin bonus, FairSpin promo code, or FairSpin no deposit bonus code you redeem.
• We record gameplay activity, including bets, wins, and losses, to manage your account and calculate loyalty rewards.
• We collect technical data such as your IP address, device type, browser, and operating system when you access our FairSpin app or website.
• We may collect communication records when you contact our support team via live chat, email, Telegram, Viber, WhatsApp, or Facebook.

How We Use Your Data

We use the information we collect for several legitimate purposes, including operating your Fair Spin casino account, verifying your identity, processing payments, preventing fraud, and complying with anti-money laundering (AML) obligations. Our internal review process may take up to 24 hours for standard checks, and additional verification may apply for payouts exceeding 2,000 EUR, in line with our withdrawal policies.

We also use your data to personalize your experience, such as tailoring promotional offers, managing your participation in our Play2Earn loyalty program, and calculating your TFS (Rakeback Tokens) rewards. If you use a FairSpin bonus code or any FairSpin free spins offer, we track redemption to ensure compliance with our bonus terms and wagering requirements.

Marketing Communications

With your consent, we may send you information about new promotions, a FairSpin no deposit bonus, seasonal offers, or updates related to our sportsbook and casino games. You can withdraw your consent at any time by adjusting your account preferences or contacting our support team directly.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your login preferences, and analyze site traffic. Cookies also help us recognize returning players, secure your FairSpin casino login sessions, and measure the effectiveness of our marketing campaigns. You may disable cookies through your browser settings, though doing so may affect certain features of our platform, including our FairSpin app download experience and mobile browser version.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners where necessary to operate our services, including:

• Payment processors such as Fabeltra Ltd, who handle transactions securely on our behalf.
• Regulatory bodies, including the Curaçao Gaming Authority, when required for compliance or licensing purposes.
• Identity verification providers who assist us in confirming your age and identity before granting access to FairSpin Casino services.
• Game providers and software partners, such as NetEnt, Pragmatic Play, and Evolution Gaming, to deliver the games available through our platform.
• Law enforcement or government authorities where legally obligated to disclose information.

Data Security

We implement industry-standard security measures, including encryption protocols and secure servers, to protect your personal and financial information. Our systems are designed to safeguard your data whether you access FairSpin through desktop, mobile browser, our Android APK, or the iOS-compatible progressive web app. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Cryptocurrency and Blockchain Transactions

As a FairSpin blockchain casino, we support transactions using various cryptocurrencies, including Bitcoin, Ethereum, and Tether, alongside traditional payment methods. When you use cryptocurrency for deposits or withdrawals, we collect wallet addresses and transaction identifiers necessary to process your payment securely and to comply with applicable financial regulations.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. Once your data is no longer required, we take reasonable steps to securely delete or anonymize it, unless a longer retention period is mandated by law.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, or request deletion of your information. You may also object to certain processing activities or request a copy of the data we hold about you. To exercise these rights, please contact our support team at support@fairspin.io, and we will respond in accordance with applicable data protection laws.

Age Restrictions

Our services are intended only for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and any account found to belong to an underage user will be closed immediately, with funds handled in accordance with our terms and conditions.

International Data Transfers

Because FairSpin Online Casino serves players across multiple regions, including the United Kingdom, Canada, Germany, Poland, and Japan, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your information wherever it is processed.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please reach out to our support team through live chat, available 24/7, or by emailing support@fairspin.io. We are here to address any concerns you may have about your privacy while playing at FairSpin Casino.